Getting into your Mediads Workspace: login, access and permissions

Your Mediads password is the one set when your account was created. If it no longer works, reset it from the Mediads sign-in page.

1. Check that you are using the email address your account was created with. If someone else created your account for you, that is the address your invitation was sent to.

2. Go to app.mediads.io and select "Forgot password?":

3. Enter your email address and select "Send code":

You will receive a code to reset your password.

4. Check your spam folder if you don't receive the code.

If the problem persists after these steps, contact the Mediads support team. Select the chat button at the bottom right of any Mediads page:

Then, click Start a conversation.

You received the reset code, but it does not work: the code is refused as invalid, or the new password is rejected as not valid even though it follows the rules shown on the page.

Trying again will not help, and asking for another code will not either. In rare cases the reset does not go through, and only Mediads support team can unblock it. Each case is looked at individually.

Contact the Mediads support team. Select the chat button at the bottom right of any Mediads page, then select "Start a conversation". Give the email address you sign in with, and say whether the code was refused or the new password was rejected.

A Mediads account created with "Continue with Google Workspace" has no Mediads password, so "Forgot password?" will not help you.

Sign in from app.mediads.io with "Continue with Google Workspace", using the same Google account.

If you would rather sign in with an email address and a password, contact the Mediads support team. Select the chat button at the bottom right of any Mediads page. Then, click Start a conversation.

Mediads asks for a two-factor authentication (2FA) in addition to your password. You chose it when your account was set up: either an authenticator app or an SMS code sent to your phone.

If you set up SMS, your recovery codes were not shown when your account was created. You can generate them from your profile settings, and Mediads prompts you to do so at your next sign-in.

Your email address and your password are accepted, and the Mediads sign-in page appears again instead of your Mediads Workspace. This is not a password problem, and trying another password will not help.

This can happen in the minutes that follow the creation of a Mediads Workspace. Wait a moment, then sign in again.

If it keeps happening, only Mediads can restore your access: contact the Mediads support team. Select the chat button at the bottom right of any Mediads page. Then, click Start a conversation. Give the email address you sign in with.

When a Mediads account is created, the person it belongs to receives an invitation email with a link to set their password. There is no other way to be given access.

1. Check your inbox and your spam folder.

2. If the invitation is not there, your company's mail filter may be holding it. What to ask your IT team: see I'm not receiving emails from Mediads, what should I do?

3. Ask your Mediads Admin to send your invitation again from the "Organization" section › "Team", "Invitations" tab.

If your invitation is not listed there, it was never sent, or it has already been accepted. Ask your Mediads Admin to invite you again.

If you created your Mediads account yourself, there is no invitation to look for: see Creating your brand account on Mediads.

If the Mediads sign-in page stays blank, does not finish loading, or does not react when you try to sign in, the problem is usually on your side and not with your Mediads Workspace. Here are 4 checks settle it, in order. It takes less than 5 minutes:

If you still cannot sign in, contact the Mediads support team. Select the chat button at the bottom right of any Mediads page, then select "Start a conversation". Give the email address you sign in with, and say which of these checks you have already run.

The Mediads dashboard shows how your amplifications perform. Empty means there are no figures yet, not that your Mediads Workspace is broken. 4 cases explain it:

The Mediads dashboard fills once you have activated your first amplification. Start with the "Get started" checklist, in the left menu:

Check the Required steps:

All have to be done before you can activate an amplification. See Understanding the onboarding steps.

The first data lands within 24 hours of approval, once the amplification starts delivering. What the Mediads dashboard shows once it fills: see Understanding results in the Mediads dashboard.

An Operator sees performance but never the amounts: no spend, no revenue, no fees. The Mediads dashboard then looks incomplete rather than empty. Check your role in the "Organization" section › "Team", and ask your Mediads Admin if you need those figures.

If the Mediads dashboard stays empty well beyond that, contact the Mediads support team. Select the chat button at the bottom right of any Mediads page. Then, click Start a conversation.

Yes. Several users can work in the same Mediads Workspace, and each one signs in with their own credentials.

Go to the "Organization" section › "Team", then select "Invite a user":

You choose their role at that moment, and they receive an invitation email:

What each role can do, and how to change a role afterwards: see Managing your organization members and permissions.

What you can do in your Mediads Workspace comes from your role. Check yours in the "Organization" section › "Team": it is shown next to your name.

If your role does not cover what you need, ask your Mediads Admin to change it. On a Mediads Workspace that belongs to an agency, access also depends on the brands you are assigned to, and only a Mediads Admin can assign them. A standalone brand has nothing to assign.

What each role can access: see Managing your organization members and permissions.